1.1 Definitions

Account: A unique identifier issued to You upon registration, enabling access to Our Service.

Affiliate: Any entity that exercises control over, is controlled by, or is under common control with Us.

Application: The proprietary software infrastructure underpinning the Mission X gigs platform.

Company: Mission X Sdn Bhd, duly registered under the laws of Malaysia.

Country: Malaysia.

Device: Any instrument or equipment used to access the Service, including but not limited to, computers, mobile phones, and tablets.

Gig Provider: An individual or entity registered on Our platform to provide freelance or contractual services.

Gig Seeker: An individual or entity utilizing Our platform to procure freelance or contractual services.

Personal Data: Any information capable of identifying an individual directly or indirectly.

Service Provider: Any natural or legal person engaged by Us to process data on Our behalf.

Usage Data: Information collected automatically through interaction with the Service, encompassing device specifications, IP address, session duration, and other diagnostic metrics.

You: The individual or entity accessing or utilizing the Service.

2.1 Scope of Data Collection

We collect and process Personal Data lawfully and transparently, with due diligence to confidentiality and security obligations. Personal Data collected may include, but is not limited to:

Full name, email address, and contact number;

Financial and payment information for transactional purposes;

Location data, if permission is granted;

Profile details such as skills, experience, and portfolio for Gig Providers;

Communications between Gig Seekers and Gig Providers;

Usage Data, including logs of Service interactions, device configurations, and access patterns.

2.2 Purposes of Processing

Personal Data is processed for legitimate business operations, including:

Administration and maintenance of Our Service;

Facilitation of transactions and contractual engagements;

Enhancement of platform security and fraud prevention;

Compliance with statutory and regulatory requirements;

Provision of customer support and dispute resolution;

Dissemination of marketing, promotional, or informational content, subject to opt-out provisions.

3.1 Permitted Disclosures

Your Personal Data may be disclosed to:

Gig Seekers/Gig Providers to effectuate contractual transactions;

Service Providers engaged for platform optimization, analytics, and payment processing;

Regulatory Authorities in compliance with applicable laws and legal proceedings;

Business Partners and Affiliates under strictly governed confidentiality agreements;

Successors-in-Title in the event of a corporate restructuring, merger, or acquisition;

Other Third Parties where Your explicit consent has been obtained.

4.1 Retention Period

Personal Data shall be retained for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations, dispute resolution, and enforcement of contractual agreements.

4.2 Security Protocols

We implement stringent administrative, technical, and physical safeguards to protect Personal Data from unauthorized access, alteration, disclosure, or destruction. Notwithstanding these measures, no electronic storage method is infallible, and We disclaim absolute liability for data breaches beyond Our reasonable control.

Under the PDPA and applicable international laws, You are entitled to:

Access and Rectification: Request access to and correction of inaccuracies in Your Personal Data.

Erasure and Restriction: Seek the deletion or restriction of data processing where legally justifiable.

Objection and Withdrawal of Consent: Opt out of marketing communications and withdraw consent for data processing, subject to legal and contractual obligations.

Data Portability: Request a structured, machine-readable format of Your Personal Data where applicable.

Requests must be submitted in writing to Our designated contact point, accompanied by sufficient verification details.

Personal Data may be transferred, stored, or processed in jurisdictions outside Malaysia where data protection laws may differ. We ensure adequate safeguards, including standard contractual clauses or other legally recognized mechanisms, are in place prior to such transfers.

Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Data from minors. If inadvertent collection occurs, such data shall be expunged promptly upon discovery.

Our Service may contain external links or integrations with third-party platforms. We disclaim responsibility for the privacy practices of such entities and encourage You to review their policies independently.

We reserve the right to amend this Policy periodically. Changes shall take effect upon posting on Our platform. Material updates shall be communicated via email or in-app notifications.

For queries, complaints, or data-related requests, please contact Us at:

Email: [email protected]

Mail: Mission X Sdn Bhd, 2-30, Kompleks Sentral Point,

Jalan TKS 1 Taman Kajang Sentral, 43000 Kajang,

Selangor, Malaysia

This Policy is issued and effective as of 1st Feb 2025.